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Do you need support with the effects of COVID-19? Click here for national and local advice.

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Coronavirus Advice

We understand people will have concerns about Coronavirus. Please see below national and local advice:

Latest National Advice:

Everyone must stay at home to help stop the spread of Coronavirus.

Symptoms of Covid-19 (Coronavirus):

Do not leave your home if you have either of the following: 

- A high temperature (this means you feel hot to touch on your chest or back; you do not need to measure your temperature)
- A new, continuous, cough (this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home and use the NHS 111 online service to find out what to do.

NHS Covid-19 (Coronavirus) Status Checker :

The NHS coronavirus status checker is open to anyone in the UK to use and, in its initial phase, the NHS is particularly keen for anyone who thinks they may be displaying potential coronavirus symptoms, no matter how mild, to complete it.

The information gathered will help the NHS to plan its response to the outbreak, indicating when and where more resources like oxygen, ventilators and additional staff might be needed and will provide valuable insight into the development and progression of the virus across the country.

It’s made clear to anyone using the site the checker is not a triage or clinical advice tool and they should visit 111 online for medical advice about their symptoms.

Visit nhs.uk/coronavirus-status-checker


You should only leave the house for 1 of 4 reasons:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle, in your LOCAL area. This should be alone, or with members of your household. 
  • Any medical need, or to provide care or to help a vulnerable person.
  • Travelling to and from work, but only where this absolutely cannot be done from home.

Those who leave the house, for any reason, should practice social distancing which means remaining 2 metres (approximately 6 feet) away from others.

You should also wash your hands with antibacterial soap or hand wash, for 20 seconds, frequently.

For more information, visit:

The GOV.UK Coronavirus website                       The NHS Coronavirus website   


Across The Dudley Borough:

  • SCHOOLS AND FAMILY CENTRES REMAIN CLOSED UNTIL FURTHER NOTICE
  • LIBRARIES REMAIN CLOSED UNTIL FURTHER NOTICE
  • DUDLEY BOROUGH HALLS VENUES REMAIN CLOSED UNTIL FURTHER NOTICE
  • HIMLEY HALL REMAINS CLOSED UNTIL FURTHER NOTICE (PARK IS NOW OPEN)
  • LEISURE CENTRES REMAINS CLOSED UNTIL FURTHER NOTICE
  • DUDLEY REGISTER OFFICE REMAINS CLOSED UNTIL FURTHER NOTICE
     
  • Please do not travel to any council, or public, buildings or places if you have any symptoms of Coronavirus, as mentioned above.
  • Elected members are still working in their respective communities and are still available to contact. Find out who your local councillor is and how to contact them.
  • You can find out more information about what you can do to help others, and what support mechanisms are in place for individuals, via the Dudley CVS Coronavirus website.
  • If you need help and advice with any council service, Dudley Council Plus are no longer operating from their customer facing offices. You can call them on 0300 555 2345 or email dudleycouncilplus@dudley.gov.uk.
  • All existing appointments for housing repairs are expected to go ahead as normal but the booking of all new appointments for non-urgent work will be postponed until further notice.
  • The 24/7 emergency repairs service and gas servicing programme remains unaffected.
  • Anyone who already has a housing repair appointment booked but is showing symptoms of coronavirus should call 0300 555 8283 and the appointment will be rearranged.
  • Council Planning Offices are closed. For all enquiries relating to planning, building control, enforcement and trees, email development.control@dudley.gov.uk or telephone 01384 814 136.


Financial Support

Dudley Council is offering help and support for its council housing tenants who might be financially impacted from the coronavirus outbreak. Anyone who is facing loss of income, or other financial strains related to the outbreak, can call the council rent income team on 0300 555 0010 for help and advice


Refuse Collections

Bin collections are continuing as normal but the council are asking residents who have been self-isolating to take extra care with the waste they are putting out for collection.

For those self-isolating because of symptoms, personal waste such as used tissues and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into a second bag, tied securely and kept separate from other waste. Where possible this should be put aside for at least 72 hours before being put in your usual external household waste bin or communal area.

Green Bin collections will restart from 27 April 2020.

The Household Waste Recycling Centre in Stourbridge has also been closed.

For more information visit Dudley Council's Coronavirus Advice Page


Across Sandwell

  • SCHOOLS AND FAMILY CENTRES REMAIN CLOSED UNTIL FURTHER NOTICE
  • COUNCIL LOCAL OFFICES REMAIN CLOSED UNTIL FURTHER NOTICE
  • CASHIERS OFFICES REMAIN CLOSED UNTIL FURTHER NOTICE
  • LIBRARIES REMAIN CLOSED UNTIL FURTHER NOTICE
     
  • All council events taking place in Sandwell are cancelled or postponed.
  • Public spaces will remain open (such as parks and Sandwell Valley Country Park).
  • If you are struggling to pay your bills the Council can provide some financial support that may help you if your income is reduced by illness, the need to self-isolate, job loss or a reduction in work hours. You can contact the Welfare Rights Team.
  • Your local councillor will also be able to help you get the support you need. Find your local Sandwell councillor.

For more information visit Sandwell Council's website.


Trading Standards Advice:

  • Do not open the door to anyone claiming to offer testing for coronavirus. 
  • Do not to give money to strangers who are knocking doors and asking for cash upfront to do shopping for people who are self-isolating.
  • Ask a family member, friend or neighbour, or seek help if you are self isolating with out anyone to help (contact our Community Hotline on 01384 465 375 and we will liaise with our partners for assistance for you).
  • Stay alert to email scams – such as those asking you to renew your TV Licence online.

West Midlands Police Advice:

  • Never let unsolicited callers into your home or hand over bank cards or cash
  • If someone claims to be from the police, NHS or other organisation ask to see their identification. If in doubt call the organisation they claim to represent to make checks; if they are genuine they won’t mind waiting while you verify who they are.  
  • Don’t click on links or attachments in suspicious emails
  • Do not respond to unsolicited messages asking for personal or financial information
  • If you are looking at making purchases on sites you don’t know or trust then research the company beforehand
  • If you do decide to make payment use a credit card as the majority of credit card providers insure purchases made online
  • Keep in contact with your loved ones, especially if elderly

To report suspicious activity to West Midlands Police message on Live Chat via their website or go to the Action Fraud website at actionfraud.police.uk.


Citizens Advice:

If you are struggling with bills or can't afford to pay your pre-pay meter, visit the Citizen's Advice website for more information.



Further information:

Business support and ventilators: 0300 456 3565
HMRC: 0800 015 9559
Universal Credit: 0800 328 5644
Network West Midlands: 0345 303 6760
School Closures: 0800 046 8687

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