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Coronavirus Advice

We understand people will have concerns about Coronavirus. See below national and local advice.

Latest national advice

  • Stay at home
  • Only go outside for food, health reasons or essential work
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

For more information visit:


Across Dudley

  • All public meetings have now been cancelled.
    The Council is continuing to work with partners in the NHS, Public Health England  and neighbouring councils to ensure we stay on top of delaying the spread of the virus. Please do not come to a council building or any other public place if you have any symptoms of the Coronavirus, including a new continuous cough or a high temperature.
  • Elected members are still working in communities across and are still available for contact. 
    Who your local councillor is and how to contact them
  • Many people want to help others. You can find out more information about what you can do and what support mechanisms are in place via the Dudley CVS coronavirus webpage. 
  • Some of the council's services are continuing to operate as normal but staff are following government advice in limiting contact with the public wherever possible.
  • If you need help and advice with any council service call Dudley Council Plus on 0300 555 2345 or email dudleycouncilplus@dudley.gov.uk    
  • Schools and family centres - Will close at the end of the school day on Friday March 20th, for most children until further notice.
  • Libraries -
    • Mobile library service open. Calling ahead to customers and arranging for books to be left at the door where possible.
    • Children’s story sessions now being webcast
    • All group activities in libraries have been cancelled
    • Social distancing – changes to the layout so that computers and desks are spaced out
    • Fines suspended.
  • Borough Halls Himley Hall and Red House Cone - are now all closed. The Red House Cone is closed but some crafts may still be open.
  • Adult learning - Some of the planned classes cancelled until at least April 20th. Contact the centre for more information.
  • Housing Repairs -
    • All existing appointments for housing repairs are expected to go ahead as normal but the booking of all new appointments for non-urgent work will be postponed until further notice.The 24/7 emergency repairs service and gas servicing programme remains unaffected. Anyone who already has a housing repair appointment booked but is showing symptoms of coronavirus should call 0300 555 8283 and the appointment will be rearranged.
  • Leisure Centres - are all closed from March 20th.  Outdoor activities co-ordinated by the Council are also suspended.
  • Dudley Register Office - for further information visit their webpage
  • Adult Social Services - building are closed
  • Planning - Offices are closed For all enquiries relating to Planning, Building Control, Policy, Enforcement & Trees please email: development.control@dudley.gov.uk or telephone 01384 814136
  • Financial Support -
    • Dudley Council is offering help and support for its council housing tenants who might be financially impacted from the coronavirus outbreak.  Anyone who is facing loss of income or other financial strains related to the outbreak can call the council rent income team on 0300 555 0010 for help and advice

Information on Bin Collections

Bin collections are continuing as normal but we are asking residents who have been self-isolating to take extra care with the waste they are putting out for collection.

For those self-isolating because of symptoms, personal waste such as used tissues and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into a second bag, tied securely and kept separate from other waste. Where possible this should be put aside for at least 72 hours before being put in your usual external household waste bin or communal area.

  • Green Bin collections have been postponed until further notice.
  • The Household Waste Recycling Centre in Stourbridge has also been closed.

Other household waste can be disposed of as normal.

For more information visit Dudley Council's Coronavirus Advice Page

Across Sandwell

  • All council events taking place in Sandwell are cancelled or postponed from 18 March 2020 for 12 weeks.
  • Public spaces will remain open (such as parks and Sandwell Valley)
  • Council run visitor attractions are closed  - including visitor centres at Sandwell Park Farm and Forge Mill Farm, museums and art galleries and Lightwoods House.
  • West Bromwich Local (based at Court House) and Oldbury Local (based at Sadnwell Council House) remain open - while other council offices are closed. Community Centres and Sons of Rest are also closed.
  • Cashiers offices  - at Smethwick Council House and Kings Square, West Bromwich are also closed. Cashiers Services at Oldbury Council House will remain open, however, we would advise customers to make a payment online wherever possible.
  • Libraries  - West Bromwich (Central), Oldbury, Smethwick, Wednesbury, Blackheath and Glebefields in Tipton will remain open.  All other libraries, including the mocile service, are closed.
  • If you are struggling to pay your bills - the Council can provide some financial support that may help you if your income is reduced by illness, the need to self-isolate, job loss or a reduction in work hours. You can  contact the Welfare Rights Team.
  • Your local councillor  - will also be able to help you get the support you need. Find your local Sandwell councillor.

For more information visit Sandwell Council's website

Trading Standards Advice:

  • Do not open the door to anyone claiming to offer testing for coronavirus. 
  • Do not to give money to strangers -  knocking doors and asking for cash upfront to do shopping for people who are self-isolating.
  • Ask a family member, friend or neighbour, or seek help if you are self isolating with out anyone to help (contact our Community Hotline on 01384 465 375 and we will liaise with our partners for assistance for you).
  • Stay alert to email scams – such as those asking you to renew their TV Licence online


West Midlands Police Advice:

Crime prevention advice so fraudsters cannot profit during this time:

  • Never let unsolicited callers into your home or hand over bank cards or cash
  • If someone claims to be from the police, NHS or other organisation ask to see their identification. If in doubt call the organisation they claim to represent to make checks; if they are genuine they won’t mind waiting while you verify who they are.  
  • Don’t click on links or attachments in suspicious emails
  • Do not respond to unsolicited messages asking for personal or financial information
  • If you are looking at making purchases on sites you don’t know or trust then research the company beforehand
  • If you do decide to make payment use a credit card as the majority of credit card providers insure purchases made online
  • Keep in contact with your loved ones, especially if elderly

To report suspicious activity to West Midlands Police message on Live Chat via their website or go to the Action Fraud website: https://www.actionfraud.police.uk/

Citizens Advice:

If you are struggling with bills or can't afford to pay your pre-pay meter visit Citizen's Advice website for more information.
Citizens Advice Cov-19 advice on bills.

Further information for regional or national information and support:

Business support and ventilators: 0300 456 3565

HMRC: 0800 015 9559

Universal Credit: 0800 328 5644

Network West Midlands: 0345 303 6760

School Closures: 0800 046 8687

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