Birmingham Arena's roll-out new mobile ticketing solution

The NEC Group’s official box office, The Ticket Factory, has unveiled a new mobile ticketing solution as part of a newly-formed strategic partnership with technology-led provider SECUTIX.

Driven by a significant increase in promoter demand, the move will see Utilita Arena Birmingham and Resorts World Arena – two of NEC Group’s leading venues – become the first arenas in the UK to introduce blockchain mobile ticketing technology.

Branded ‘The Ticket Factory Wallet’, the new service – powered by SECUTIX’s mobile blockchain ticketing solution TIXNGO – will see The Ticket Factory significantly reduce its use of paper tickets to create more eco-friendly and sustainable events. As well as its environmental benefits, the new solution offers enhanced security measures for customers to safely store, transfer, sell or buy digital tickets. An important outcome which supports the business’ ongoing battle against seasoned ticket touts.

The wallet made its official debut for the sold-out Royal Blood and Sam Fender gigs over the weekend at Utilita Arena Birmingham. Richard Howle, Director of Ticketing at The Ticket Factory, said:

“Our new, fully-integrated mobile ticketing system is a massive step towards revolutionising the user experience for our fans across the UK. We’ll be able to get to know our audiences better, improve the customer journey and deliver more sustainable events.

“As one of the leading national ticketing agents, being agile and flexible to our clients’ needs is incredibly important, so we’re proud to have moved quickly and efficiently to introduce such transformational change that will deliver real value to organisers and promoters alike.”

The Ticket Factory Wallet is available both on iOS and Android.


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