West Midlands Ambulance Service experiences its busiest day ever

On Monday, demand spiked to a new high with emergency call numbers topping out at 5,001 - the first time it has ever reached past the 5,000 mark.

To put this into context, the next busiest day, 1st January 2017 only saw 4,628 calls, some 373 calls less. New Years Day is traditionally the busiest day of the year. Trust Chief Executive, Anthony Marsh, said:

“These are unprecedented call numbers; astonishingly, demand was almost 20% higher than we would have expected. It is a huge concern that so many people have seemingly ignored other NHS services and felt the need to dial 999.

“Due to the snow, we had already put considerably more resources on duty than we would normally have done at this time, yet this was still not enough to deal with all of the cases in a timely manner and for this, I am sorry.

“Although we were able to resource all of the most serious incidents, unfortunately, some patients with less serious conditions did wait much longer than we would have wanted."

Mr Marsh also said he would like to place on record his thanks to staff who have worked tirelessly over recent days, regularly going above and beyond what could reasonably have been expected to ensure patients got the care they needed. Many staff across the service volunteered to do additional overtime shifts, while others stayed late or started earlier to help out. He added:

“Whether it is staff in our control rooms, on the frontline, maintaining and servicing the vehicles, ensuring consumables got through to hubs despite the weather; each member of my staff has done everything possible to ensure patient care was maintained at the highest level.

“I would also like to thank the many volunteers such as our community first responders, 4×4 organisations and members of the public who have helped us over recent days. The sense of community has been extraordinary; seeing such generosity shows just how ‘Great’, Britain really is.”


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