West Midlands Ambulance Service retains CQC's only 'outstanding' rating

The results are in and the Care Quality Commission has once again rated West Midlands Ambulance Service as ‘Outstanding’, the highest possible rating from health and social care regulator. 

The CQC inspected the Service in April and June, looking at our core services of urgent and emergency care and patient transport services along with the leadership of the organisation. In their report, they say the Trust and its staff should be 'very proud of what they do'.
WMAS have been rated as ‘Outstanding’ for their services being effective, caring, responsive and well-led, and ‘Good’ for whether their services are safe. The CQC’s Chief Inspector, Professor Ted Baker, said:

“West Midlands Ambulance Service was the first ambulance service in England to receive an Outstanding rating and I am pleased to announce that it continues to provide an excellent service. 
“There was a positive culture that supported and valued staff and a strong and embedded focus on continuous improvement to offer the best quality service for patients, and effective systems for identifying risks or plans to eliminate or reduce them.
“Overwhelmingly this is an Outstanding trust and the hard work of staff across the trust continues to be exemplary.  WMAS are making a real difference to people, and the trust and its staff should be very proud of what they do.” 
WMAS Chief Executive, Anthony Marsh added: “This is fantastic news and is down to the hard work of staff and the volunteers who support us, for providing the best possible care to patients across the West Midlands. 
“I am so incredibly proud of each and every one of you for helping us to maintain our position as the best ambulance service in the country - and that’s not me saying it, but the organisation that looks at the safety and care of our patients. This rating reflects the hard work and professionalism of our staff and provides the recognition they rightly deserve.
“I am particularly pleased that they have specifically highlighted the work of the Patient Transport Service, who were more challenged the last time the CQC came. Today’s report specifically comments on how responsive PTS staff are to the changing needs of patients and highlights the work of the ambulance liaison assistants who support patients waiting for transport to minimise distress."


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